{"product_id":"d-ship-guarantee-canada","title":"D-SHIP GUARANTEE CANADA","description":"\u003cdiv class=\"corso-modal-benefits\"\u003e\n\u003cdiv class=\"corso-modal-benefit custom-styles\"\u003e\n\u003cdiv class=\"corso-modal-benefit-description\"\u003e\n\u003ch2\u003eD-ship Guarantee Frequently Asked Questions\u003cbr\u003eWhat is D-ship Guarantee?\u003c\/h2\u003e\n\u003cp\u003eD-ship Guarantee is an optional package protection service that covers your order from the moment it leaves our warehouse to the moment it reaches your hands. For a small fee at checkout, you’re protected against common shipping issues like loss, damage, and delivery errors without the usual hassle.\u003c\/p\u003e\n\u003ch2\u003e\n\u003cbr\u003eWhat does D-ship Guarantee cover?\u003c\/h2\u003e\n\u003cp\u003eD-ship Guarantee provides protection for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLost packages: If your order never arrives\u003c\/li\u003e\n\u003cli\u003eDamaged items: Arrives broken, crushed, or unusable\u003c\/li\u003e\n\u003cli\u003eMissing items: Something from your order didn’t show up\u003c\/li\u003e\n\u003cli\u003eWrong items: You received the wrong product\u003c\/li\u003e\n\u003cli\u003eReturn to sender issues: Carrier sends your package back unexpectedly\u003c\/li\u003e\n\u003cli\u003eCarrier mistakes: Delays, mis-scans, or routing errors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf something goes sideways, we step in and fix it.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eWhat does it NOT cover?\u003c\/h2\u003e\n\u003cp\u003eWhile D-ship Guarantee covers most shipping issues, it does not apply to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIncorrect shipping addresses entered at checkout\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eOrders where delivery instructions were not followed (e.g., safe drop requests)\u003c\/li\u003e\n\u003cli\u003eClaims made outside the eligible reporting window (Within 5–7 days of “Delivered” status)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\n\u003cbr\u003eHow do I file a claim?\u003c\/h2\u003e\n\u003cp\u003eIt’s simple:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/dixxon.ca\/pages\/contact-us\" title=\"Dixxon Canada Contact\"\u003eContact our support team\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003eProvide your order number and a quick description of the issue\u003c\/li\u003e\n\u003cli\u003eAdd photos if there’s damage (if applicable)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOur team will review your claim and get back to you quickly no jumping through hoops.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eHow long do I have to report an issue?\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eLost packages: Within 5–7 days of “Delivered” status\u003c\/li\u003e\n\u003cli\u003eDamaged or incorrect items: Within 7 days of delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe sooner you reach out, the faster we can resolve it.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eWhat happens after I submit a claim?\u003c\/h2\u003e\n\u003cp\u003eOnce your claim is approved, we’ll offer a resolution such as:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eReplacement shipment (most common)\u003c\/li\u003e\n\u003cli\u003eStore credit\u003c\/li\u003e\n\u003cli\u003eRefund (in select cases)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe prioritize getting you your product as quickly as possible.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eHow fast is the resolution process?\u003c\/h2\u003e\n\u003cp\u003eWe aim to review and respond to claims within 1–2 business days. Many issues are resolved even faster.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eDo I need to contact the shipping carrier first?\u003c\/h2\u003e\n\u003cp\u003eNope that’s the whole point. With D-ship Guarantee, you deal directly with us, not the carrier. We handle the back-and-forth so you don’t have to.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eIs D-ship Guarantee worth it?\u003c\/h2\u003e\n\u003cp\u003eShipping issues are rare but when they happen, they’re frustrating and time consuming. D-ship Guarantee removes the risk and the hassle for a small upfront cost, giving you peace of mind and priority support.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eCan I add D-ship Guarantee after placing my order?\u003c\/h2\u003e\n\u003cp\u003eD-ship Guarantee must be added at checkout. Once an order is placed without it, coverage cannot be applied retroactively.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eWill I need to provide proof for claims?\u003c\/h2\u003e\n\u003cp\u003eIn some cases, yes. For example:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePhotos for damaged items\u003c\/li\u003e\n\u003cli\u003eConfirmation of missing items\u003c\/li\u003e\n\u003cli\u003eBasic details for stolen packages\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe keep it straightforward just enough to process your claim quickly.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eWhat makes D-ship Guarantee different?\u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNo carrier runaround\u003c\/li\u003e\n\u003cli\u003eFaster resolutions\u003c\/li\u003e\n\u003cli\u003eReal human support\u003c\/li\u003e\n\u003cli\u003eSimple, no-stress claims process\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIt’s designed to make shipping problems… not your problem.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eAre there limits on claims?\u003c\/h2\u003e\n\u003cp\u003eD-ship Guarantee is designed to protect customers from the occasional shipping issue not to cover repeated or excessive claims.\u003c\/p\u003e\n\u003cp\u003eTo keep the service fair for everyone, we reserve the right to limit, deny, or cancel coverage for customers who submit multiple or repeated claims that appear excessive, suspicious, or inconsistent with normal shipping patterns.\u003c\/p\u003e\n\u003cp\u003eIf this happens, future orders may no longer be eligible for D-ship Guarantee coverage.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003eStill have questions?\u003c\/h2\u003e\n\u003cp\u003e\u003ca title=\"Contact Us\" href=\"https:\/\/dixxon.ca\/pages\/contact-us\"\u003eOur support team is here to help\u003c\/a\u003e. Reach out anytime and we’ll make sure you’re taken care of.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"DIXXON","offers":[{"title":"D-SHIP","offer_id":51866131366190,"sku":"DX-DSHIP-ECOM-AST-OS","price":5.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0254\/9202\/9494\/files\/dixxon-package-protection-by-corso-326966.webp?v=1774369045","url":"https:\/\/dixxon.ca\/products\/d-ship-guarantee-canada","provider":"Dixxon Canada","version":"1.0","type":"link"}