FAQs
1. Why don’t you have any flannels in stock?
Due to the limited nature of our products, there are many times where we have low or no inventory. It is very common for us to sell out of an individual colorway even within the first 30 minutes it is released.
2. What is so special about your flannels? What's the “hype"?
We design our colorways from scratch rather than using standard off the bolt fabric. Our attention to detail includes fabrics that will not shrink, wrinkle, or fade - resulting in the very best flannels on the market, at an affordable price.
3. What’s the best way to know about upcoming releases?
We are very active on social media via Instagram, and we highly recommend signing up for our newsletter at the bottom of this website. We do NOT spam, share, sell any information and we very rarely send emails outside of alerts for new products.
4. Why don’t I see you in any “Big Stores”?
Us operating directly is to the direct advantage of you, to keep our products frequently changing and evolving, and at an affordable price. We were founded with the mindset to serve the working class with clothing that is durability and style focused with an emphasis on affordability and ultimately value. Quality is our motto.
5. Do only your flannels have hidden collar stay buttons?
No, we actually have hidden collar stay buttons on EVERY button down shirt we make. Including work shirts, party shirts, dress shirts, flannels, etc - they all come standard with the feature to keep your collars locked and straight.
6. Why don’t you carry tall sizes in your other shirts?
Because the “tall” factor resides in the sleeve length. For flannels it works because we’re able to add an extra 3 inches to the long sleeves and it makes a significant difference. Short sleeves are a different story. With that being said though, we are known to have longer length than most brands to accommodate for taller men.
7. What are your business hours?
Monday through Friday; 9 am - 5 pm Pacific Standard Time
8. Where do you ship from?
All orders ship from Vancouver, Canada.
9. Where do you ship to?
All of Canada and the USA.
10. What Currency will I be charged in?
All sales will be charged in Canadian dollars.
11. What do I do if I need to return or exchange my purchase?
Please see here for return information.
12. What is your return policy?
Extended return period for holiday orders. Orders placed between Nov 9 to Dec 31 can be accepted as returns up to January 15th.
Unworn and unwashed up to 30 days of purchase for an exchange or refund.
**DISCLAIMER: If you do send back an item that is visibly washed or worn, we are unable to process the item and will send it back to you as is. Excessive abuse of our returns will receive a $10 restocking fee per item returned.
13. How long will it take to receive my return or exchange?
It can take 7-14 business days for us to process a return once we receive it. You’ll receive a confirmation email when it’s been processed.
Returns will take 3-5 business days to go back on the original form of payment.
14. I’m not sure what size I should get.. How would I find that?
Please check out our size chart.
Generally speaking, men's sizing runs on the big side and is NOT slim fit. If you prefer a baggier fit in the flannels, we suggest sticking with your normal size. If you prefer a more slim fit, we suggest going a size down from what you would normally wear.
Women's sizing is based off juniors sizing and runs very trim and slim.
If you are on the bustier side, we do suggest sizing up.
15. Will my flannel shrink?
It will not shrink. We suggest that you machine wash in cold water and either low tumble dry or hang dry.
16. My package shows that it was delivered but I did not receive anything.
This is a typical situation. Your package will arrive in the next few days. If it’s been 5 days and your package still hasn’t arrived, then send us an email at info@dixxon.ca.
17. If I place two orders, am I able to combine them?
Unfortunately, we are unable to combine orders since we heavily emphasize getting our orders out as fast as possible.
18. I put the wrong address for my order, can you change it?
If your order has already been printed and packed, we are unable to make changes for that order, but we will do our best to accommodate.
19. I have an issue with my order, who do I contact and how long will it take to receive a reply?
Please contact info@dixxon.ca for any issues or concerns you may be having. If you reach out on a weekday, it can take up to 1 business day to receive a reply. If you reach out on a weekend or holiday, you'll receive a reply on the following business day.
20. What is Sezzle?
Sezzle offers shoppers a way to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. Please see this page for further info.
