Pre-Sale FAQ
Dixxon Flannel Co. Canada
Pre-Sale FAQ
Our flannels and limited-release items sell out fast.A Pre-Sale locks in your size before the shipment even lands, then we ship it straight to you.
Lock in your size
Pay at checkout and your size is set aside for you the second the shipment arrives.
In-stock items ship now
Ordered other gear too? It heads out our doors right away.
Pre-Sale ships on arrival
It ships separately once it lands, with no extra shipping charge, and you get a tracking email.
Your questions, answered
Everything you need to know before you lock in your size.
What is a Pre-Sale?
Because our flannels and limited-release items sell out so quickly, a Pre-Sale lets you lock in your size before the inventory even hits our distribution center. As soon as the shipment lands and is ready to go, we'll pack it up and ship it directly to you.
When will my Pre-Sale ship?
We provide an estimated shipping date for each Pre-Sale item. You will see this date clearly displayed on the item listing, right on the "Add to Cart" button, in your cart at checkout, and on your final purchase receipt.
While we do everything we can to ship your gear on or before this date, global transit issues can occasionally cause delays. Once your order leaves our distribution center, you'll receive an email with your tracking information.
What happens if I order in-stock and Pre-Sale items together?
We know you want your gear as fast as possible. If your cart includes both in-stock items and a Pre-Sale item, we will partial-ship your order. Your in-stock items will head out our doors right away, and your Pre-Sale item will ship separately the moment it arrives at our facility.
You only pay shipping once. Any shipping cost is charged one time, on your original order. When your Pre-Sale item ships later, there is no second shipping charge.
What happens if my Pre-Sale is delayed or late?
We know waiting sucks. We definitely haven't forgotten your order, but freight delays are sometimes out of our control. If anything changes with your expected shipping timeline, we will proactively reach out to you via email with an update.
If your expected shipping date has passed and you haven't received an update, please contact us at info@dixxon.ca so we can look into it for you.
When do I have to pay for Pre-Sale items?
Your payment method is charged in full at the time of purchase in Canadian dollars. This guarantees your size is locked in and allocated exclusively to you the second the shipment arrives.
Note for Sezzle users: If you choose to split your purchase using Sezzle, your 4 interest-free payments and 6-week installment schedule will begin immediately upon checkout, regardless of the Pre-Sale item's future shipping date.
Can I cancel or modify my Pre-Sale?
If you need to cancel your Pre-Sale before it has been processed for shipping, please email us at info@dixxon.ca. Keep in mind that if you reach out on a weekend or holiday, you'll receive a reply on the following business day.
Unfortunately, we cannot make modifications to Pre-Sale orders once they are placed. We heavily emphasize getting our orders out as fast as possible once inventory arrives, which prevents us from altering sizes, colors, or making changes to the shipment on the fly.
